Jean-Claude Kiener
dipl. Ing. FH
Cyber Security
Network Security Engineer in Attack Simulation and Threat Analysis

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Incident Handling: Communications with outside Parties

Organizations often need to communicate with outside parties regarding an incident, and they should do so whenever appropriate, such as contacting law enforcement, fielding media inquiries, and seeking external expertise. Another example is discussing incidents with other involved parties, such as Internet service providers (ISPs), the vendor of vulnerable software, or other incident response teams. Organizations may also proactively share relevant incident indicator information with peers to improve detection and analysis of incidents. The incident response team should discuss information sharing with the organization’s public affairs office, legal department, and management before an incident occurs to establish policies and procedures regarding information sharing. Otherwise, sensitive information regarding incidents may be provided to unauthorized parties, potentially leading to additional disruption and financial loss. The team should document all contacts and communications with outside parties for liability and evidentiary purposes.

Communications with Oustside Parties

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